Help Center

Tutorials & & FAQ

From sign-up to connection in three easy steps. All your platform guides and questions answered on one page.

Quick Start

Start in Three Steps, Connect in 2 Minutes

No credit card needed for sign-up, and no auto-renewals. Get free data immediately after registration and start browsing.

1

Create Account

Click 'Log In / Sign Up' at the top right, enter your email and a password (at least 8 characters). No personal info or payment methods required.

✓ No Credit Card Required
✓ Instant Free Data Upon Sign-Up
✓ No Auto-Renewals
2

Download and Install the Client

Go to the Download Center and select the version for your device. Supports Windows, macOS, Android, iOS, and Linux with a single account.

🪟 Windows 🍎 macOS 🤖 Android 📱 iOS 🐧 Linux
⬇ Go to Download Center
3

Log In, Pick a Node, and Connect

Open the client and log in with your email. Select any node (Asia-Pacific, Europe, or North America) and click 'Connect'. Your real IP will be replaced by a proxy IP instantly.

Platform Guides

Cross-Platform Support, One Account for All

Select your operating system to view installation steps and notes.

System Requirements Windows 10 and above (64-bit) · AMD64 or ARM64
  1. 1
    Go to Download Page
    Visit the Download CenterDownload Center, select the 'Windows' tab, and choose either AMD64 (for Intel/traditional AMD) or ARM64 (for ARM-based devices) to download.
  2. 2
    Run the Installer
    Double-click the downloaded installer package and follow the prompts to complete the installation. If Windows SmartScreen appears, click 'Run anyway'..exeinstaller package and follow the prompts to complete the installation. If Windows SmartScreen appears, click 'Run anyway'.
  3. 3
    Log In to Your Account
    Open CIVPN and enter your email and password to log in. Your account info will sync automatically.
  4. 4
    Select a Node and Connect
    Choose any region from the list and click 'Connect'. The icon will turn green, and the status will show 'Connected'.
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How do I check my processor architecture?
Press or go to 'Settings → System → About' and check the 'System type' field. 'x64-based processor' is AMD64; newer Surface Pro / Copilot+ PCs with Snapdragon are ARM64.Win + Pauseor go to 'Settings → System → About' and check the 'System type' field. 'x64-based processor' is AMD64; newer Surface Pro / Copilot+ PCs with Snapdragon are ARM64.
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Installation failed or app won't open?
Ensure you've downloaded the full installer; run as administrator; if flagged by antivirus, try pausing it temporarily.
FAQ

Can't find your answer? It's all hereIt's all here

You'll receive a high-speed data allowance immediately after sign-up, which can be used on any node. Check your dashboard for the exact amount. No credit card required, no auto-renewals.
Free data is permanent and does not reset monthly. Once used up, connection services will pause. You can purchase a plan for more data or invite friends to earn account balance rewards to offset plan costs.
No. All CIVPN plans (including the free plan) offer identical node access, connection speeds, and platform support. Free and paid users share the same infrastructure. The only difference is the data allowance and subscription period.
Log in to your dashboard (click your avatar → Dashboard) to see your remaining data, current plan status, and account balance in real-time.
Please use a real email address so you can recover your password if needed. Registration is simple and takes less than a minute.

We offer four paid tiers, each providing 1024 GB of data per month (resets monthly) with full features and node access:

PlanPriceData
Monthly Plan$7.99 / mo1024 GB / mo
Quarterly Plan$11.99 / qtr1024 GB / mo
Annual Plan$32.99 / yr1024 GB / mo
2-Year Plan ★$36.99 / 2 yrs1024 GB / mo

★ The 2-Year Plan offers the lowest monthly average cost, ideal for long-term use. View detailed comparison →View detailed comparison →

No. CIVPN plans do not auto-renew. You will not be charged automatically after your plan expires or data runs out. You must manually purchase a new plan if you wish to continue.
Any remaining data from your old plan will be cleared immediately and is non-refundable. The new plan will take effect right away. We recommend waiting until your current data is nearly gone before upgrading.
Account balance is always deducted first; any remaining cost is covered by third-party payment. For example, if you have a $5 balance and buy a $7.99 plan, you'll only pay $2.99 via third-party payment.
To learn about our refund policy, please submit a ticket in your dashboard or email [email protected]. Refund eligibility is determined by our Service Terms.Terms of Service.
All paid plans offer identical features, nodes, and device support. The only differences are price, duration, and the data reset cycle (all are 1024 GB/mo). For long-term savings, the 2-Year Plan is the most cost-effective choice.
Yes. When connected to a CIVPN node, your real IP is replaced by the node's proxy IP. You can switch regions at any time, and your real IP is restored once you disconnect.
You can use one account across Windows, macOS, iOS, Android, and Linux simultaneously without needing multiple subscriptions. Data usage is shared across all devices.

Try these steps to improve your connection speed: Switch to a node closer to your physical location (lower latency); Avoid peak hours when network congestion is higher; Check your local internet connection for sufficient bandwidth; Try reconnecting or choosing a different node.

  • Switch to a node closer to your physical location (lower latency)
  • Avoid peak hours when network congestion is higher
  • Check your local internet connection for sufficient bandwidth
  • Try reconnecting or choosing a different node
  • Confirm your local internet is working normally; Try switching to a node in a different region; Restart the client application; Check if firewall or security software is blocking the client; If issues persist, contact support via ticket and attach your client logs.
  • Try switching to a node in a different region
  • Restart the client application
  • Check if firewall or security software is blocking the client
  • If issues persist, contact support via ticket and attach your client logs
Log in to your dashboard, go to 'Security Settings', and enter your current and new passwords. If forgotten, use the 'Recover Password' link on the login page.
CIVPN does not log your browsing history or the content you access. We only store necessary account info (email, usage, transaction history) for service operations. See our Privacy Policy.Privacy Policy。
Yes. CIVPN encrypts your traffic through a secure tunnel, helping to prevent eavesdropping and man-in-the-middle attacks on public Wi-Fi (cafes, airports, hotels), significantly enhancing your privacy.
Passwords are hashed before storage; the server never stores plain-text passwords. We recommend using a strong password (at least 8 characters with letters and numbers) and avoiding reuse.
A VPN hides your real IP and encrypts traffic, but it doesn't offer absolute anonymity. Account logins, browser fingerprinting, and cookies can still be used for identification. CIVPN aims to maximize privacy as part of a safe browsing routine.
Log in to your dashboard, go to the 'Referral' page, and find your unique link or code. Share it with friends, and you'll both get rewards once they sign up.
Both the referrer and the new user receive account balance rewards upon successful registration via a referral link. These rewards can be used to pay for plans. Check your dashboard for current reward amounts.
Rewards are typically credited automatically shortly after a friend signs up using your link. You can track your rewards on the 'Referral' page in your dashboard.
No. Account balance is for internal use only to offset plan costs and cannot be withdrawn. It does not expire.
Contact Support

No answer found? Contact Us
Contact Us

Our support team will get back to you as soon as possible. Reach us via: Dashboard → Ticket System

✉️
Send Email
[email protected]
🎫
Submit Ticket
Dashboard → Ticket System
✦ Start Now
Don't have an account? Sign up for free data instantly. No credit card required, no auto-renewals. All nodes available anytime.

Sign up for free data instantly. No credit card required, no auto-renewals. All nodes available anytime.